Important Notice: Change of cancellation conditions valid from 16.03.2020.
Parc Hotel Du Lac, aware of the current difficult situation, has changed the cancellation conditions for its Guests.
> ASK FOR A VOUCHER: 15% OFF ON YOUR NEXT STAYING
Please do not cancel your holiday at Parc Hotel Du Lac! You can get a voucher for an other staying until 31/12/2021 with a 15% discount.
> BOOKING CANCELLATION
The Guest who wants to cancel the reservation is entitled to a full refund of the deposit only if Parc Hotel Du Lac gets the written cancellation request at least 14 days before the arrival date indicated in the booking. In this case, Parc Hotel Du Lac will not withhold any sum as a penalty.
The Guest who renounces to the booking with written communication received by Parc Hotel Du Lac in the 13 days before the arrival date indicated in the booking – or who does not show – will not be entitled to any refund, with the right of Parc Hotel Du Lac to retain the 100 % of the deposit. In this case the guest can ask for a gift voucher valid until 01.November 2021 for the total amount of the deposit.
> METHODS FOR RETURNING THE DEPOSIT
If the METHODS FOR RETURNING THE DEPOSIT deposit has been paid by credit card, it will be refunded to the same credit card used at the time of booking.
The amount will be displayed on the following credit card statement.
If the deposit has been paid by bank transfer, we need the name of the bank, IBAN and SWIFT\BIC codes to be able to make the refund.
IMPORTANT! The cancellation request must be sent by the holder of the reservation.
The conditions set out above apply – exceptionally – to the entire 2020 season and to all reservations, both received and future.
We are sure that the serious but courageous measures adopted by European governments will stop the spread of the virus in a short time.
Parc Hotel Du Lac turns 85 this spring, and in its long life it has overcome all kinds of difficulties. We will all overcome this difficult moment together and we will find again the desire to stay outdoors, in the sun, at the lake of Levico.
You will find in us, stronger than ever.
Thank you for your understanding and for your trust.
See you soon!